Ebook Communicating Emotion at WorkBy Vincent R. Waldron

Ebook Communicating Emotion at WorkBy Vincent R. Waldron

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Communicating Emotion at WorkBy Vincent R. Waldron

Ebook Communicating Emotion at WorkBy Vincent R. Waldron

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Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

• Sales Rank: #34108 in Books
• Published on: 2011-11-21
• Original language: English
• Number of items: 1
• Dimensions: 8.30" h x .70" w x 5.90" l, .67 pounds
• Binding: Paperback
• 200 pages

Review
"This book promises to be required reading for students of organizational communication. No one is better suited than Vince Waldron to provide a state-of-the-art explanation of this important set of issues."
Ted Zorn, University of Waikato, New Zealand

"This book offers a rich tapestry of the emotional fabric of organizational life. Drawing on recent research, it situates emotional communication as an essential feature of occupational roles, work relationships, and moral judgment. Its superb examples entice the reader through sharing the joys and traumas of the modern workplace."
Linda L. Putnam, University of California, Santa Barbara

"As someone who has studied and taught about emotions in organizations for many years, I have been consistently disappointed that most books gloss over communication when exploring the issues of work and feelings. Well, I am no longer disappointed! Vince Waldron's book Communicating Emotion at Work presents a thoughtful and meaningful treatment of how emotions, communication, and work intersect to complicate work life in recognized and unrecognized ways. Waldron also goes beyond looking solely at individual-level communication by exploring the organizational, societal, and global factors impacting communication and emotion in organizations. If you're a serious scholar of emotions and communication at work, this book is a key resource you must have on your shelf. Bravo!"
Professor Pam Lutgen-Sandvik, University of New Mexico, USA

"A thorough and thoroughly engaging read, Communicating Emotion at Work provides an up-to-date overview of the complex role of emotion in the workplace. The cases and illustrations, along with the author's accessible writing style, make this an ideal book for undergraduate and advanced undergraduate classes. It is also a ‘must have' for practitioners and scholars interested in the topic."
Patricia Sias, Washington State University

From the Back Cover
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

About the Author
Vincent R. Waldron is Professor of Communication Studies at Arizona State University.

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Ebook Free Same Game, New RulesBy Bill Caskey

Ebook Free Same Game, New RulesBy Bill Caskey

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Same Game, New RulesBy Bill Caskey

Ebook Free Same Game, New RulesBy Bill Caskey

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As the rules of selling change, thinking must change as well. For the sales professional, antiquated thinking will lead to way too much work for way too little money. This book raises the professional seller to a new level of awareness about selling and achievement. It does it by giving the reader new ways to think about the old game of selling.

• Sales Rank: #2229541 in Books
• Brand: Brand: Jack Emden
• Published on: 2001-01
• Released on: 2003-01-16
• Ingredients: Example Ingredients
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .50" w x 6.00" l,
• Binding: Paperback
• 201 pages

Features

• Used Book in Good Condition

Review
“…these rules of thought are elegant because they teach you how to attract income rather than...how to sell.” -- David Catalano, CEO, Midwest Bankers

From the Author
Tired of The Same, Worn-Out Sales Training? As President of Caskey Achievement Strategies, I've had the opportunity to coach, train, and speak to over 10,000 Sales Professionals and Executives, and I've personally given over 3,000 workshops. I've seen people come through our programs, learn our method, learn about psychology, learn about human behavior and about themselves, and go to the market place and blow the lid off of their revenue and income numbers. And they would have no trouble eating the big guys for lunch with whom they were competing.

After graduating DePauw University in 1978, I spent a great deal of time watching weak, almost sad sales approaches and tactics being used by what you and I would consider Top Flight companies. I watched these people and their selling approaches-then I would look at the training they were getting and the books that most of corporate America was reading, and it became apparent that as a society, we aren't teaching much value to today's sales force. I didn't like the manipulative approach forced upon me in Selling 101. It just didn't fit. I was tired of the same, worn-out sales training that seemed so pervasive in the market place.

So, for the last 10 years, I've been on a personal mission to write sales development content with not only mass appeal but with integrity. In Same Game, New Rules, I've documented a contemporary strategy and philosophy that gives the power to you without sacrificing your dignity in the sales process. You will learn how to think about selling, achieving, negotiating, and communicating. Each of the 23 Insights within the book are pulled from actual workshops with clients and comes with an action plan to help you implement them in your world. My goal for you is to work smarter, not harder... earning more income, not less. And it's not just for sales people. In fact, over 50% of people in business have client contact and do their part to translate corporate value. If you're in front line sales, customer service, or technical support, you will learn by reading this book.

Why You Should Read This Book Same Game, New Rules is for anyone in the sales and marketing profession searching for an easier, softer, more effective way to build their income. Each day in the US alone, more than 25 million people are responsible in some way for their company's revenue or client satisfaction. These are the sales people, account developers, attorneys, engineers, managers, accountants, project heads, doctors and thousands of other professionals. Every day these people have conversations with their prospects and clients about their business.

Same Game, New Rules is also for people in one or more of these categories. o Those who have seen the one-day seminars, have bought the books, have listened to the tapes of the greatest speakers in the world - and yet, are still looking for that one philosophy or approach that will fit their style. o People who want their selling method to support their personal strength, yet not compromise their dignity or that of their prospects. o Companies with sales people who are, in a large part, responsible for the success and future of their companies. Same Game, New Rules is for those who want to help manage themselves and their sales process by using a systematic and contemporary method. Quite simply, it is for those pioneers who dare to be different. If You're a Sales Professional . . . You are being hit with higher quotas, more responsibilities (more planning, project management, tracking of prospects and clients etc.,) and non-selling activities. That means when you're in front of your prospect, you have to be extra effective. Marketing departments aren't providing the leads they should, so it's left up to the sales team to generate their own leads. You must be part marketer, part relationship developer, part closer, and part CEO. You have your hands full with customers who want more for less and company people who still don't see the value you bring. You have it extra tough. We'll help.

If You're an Owner . . . You are looking to get paid more for the value that you've created in your business. Yes, you can continue to put systems in place that deliver more value for your clients and customers, but you also must have a system which helps your people translate the value you've already built. If you have 100 units of value but your sales team is only able to translate 70% of that, then you will see selling cycles lengthen, discounting continue, and you will experience a general under-utilization of your sales asset-your sales force. Everything in this book is written with the intent of helping you and your people develop a strategy for translating or communicating your value in a manner that helps you get paid for that value in the marketplace.

About the Author
As President of Caskey Achievement Strategies, I've had the opportunity to coach, train, and speak to over 10,000 Sales Professionals and Executives, and I've personally given over 3,000 workshops. I've seen people come through our programs, learn our method, learn about psychology, learn about human behavior and about themselves, and go to the market place and blow the lid off of their revenue and income numbers. And they would have no trouble eating the big guys for lunch with whom they were competing. After graduating DePauw University in 1978, I spent a great deal of time watching weak, almost sad sales approaches and tactics being used by what you and I would consider Top Flight companies. I watched these people and their selling approaches—then I would look at the training they were getting and the books that most of corporate America was reading, and it became apparent that as a society, we aren’t teaching much value to today's sales force. I didn't like the manipulative approach forced upon me in Selling 101. It just didn't fit. I was tired of the same, worn-out sales training that seemed so pervasive in the market place. So, for the last 10 years, I've been on a personal mission to write sales development content with not only mass appeal but with integrity.

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